Hotel management is a department of management engaged in the operation of a company that provides lodging, meals and other services to customers. It's about managing and managing all departments in a hotel or restaurant. It includes hotel administration, accounts, marketing, housekeeping, front office, food and beverage management, catering and maintenance.
Today, practitioners in the hotel industry are in abundance. If you want to secure a decent job in the hotel management, prepare yourself to answer the following questions as listed below:
1. What do you mean by hotel management?
Hotel management reimburses to specialized management techniques used in the hospital industry. It includes hotel administration, accounts, marketing, housekeeping, front office, food and beverage management, catering and maintenance.
2. What skills are required for this post?
Because a work in hotel management has a lot to do with keeping visitors happy so people who are at this post must have good communication, organizational and interpersonal skills. They must be excellent in computer and must know different foreign languages. A good hotel administration employee must be able to work successfully in teams as well as individual work environment.
3. What is an ideal work for you?
Well, for me, the working environment and the level of responsibility are the most important. I would like to work in a fun, warm environment where individuals work independently to reach the team's goals. I'm not worried about smaller items, such as. Dress codes, cabins and the level of formalities.
4. How do you handle angry and irat customers?
You can say that managing all kinds of customers is part of my job. I am a very cool and calm person so I am least affected by the negative feedback from the customer. But I make an effort to deal with them carefully by coping with their complaints. I usually apologize for the error and inform them that I will do everything I can to correct it.
5. What do you think it requires to be successful in a hotel like this?
I believe that determination, determination to work hard and a hunger to excel in everything you do are some of the key attributes required for this position. A successful employee would also need to handle pressure well, be a great communicator and an excellent team member.
These are some of the frequently asked interview questions. Make sure you prepare these questions well before you arrive in front of the interviewer. Don't forget to say & # 39; Thanks & # 39; to the person or people who interviewed you.